After nearly two decades of service in the Indian Air Force, SM Rafi transitioned into technology, digital entrepreneurship and software development.
The transition was not simply a change of profession. The systems-oriented mindset developed through years of technical and supervisory work became the foundation for understanding a different kind of problem: businesses were increasingly spending more time managing software than managing customers.
That insight helped transform MyCityBiz.com from a digital services company into an Intelligent Business Systems and Custom Software Development Company.
The philosophy is simple: instead of building isolated tools, connect technology around the way a business actually operates — bringing together software, automation, AI, analytics and customer experience.